Refund policy

Right of Withdrawal for Consumers
(A consumer is any natural person who enters into a legal transaction for purposes that are predominantly outside their trade, business, or profession.)

Right of Withdrawal Information

Right of withdrawal
You have the right to withdraw from this contract within 14 days without giving any reason. The withdrawal period will be 14 days from the day on which

- you or a third party named by you, other than the carrier, have taken possession of the goods, provided you have ordered one or more goods as part of a single order and this order is delivered as a single shipment;

- you or a third party named by you, other than the carrier, have taken possession of the last good, provided you have ordered several goods as part of a single order and these goods are delivered separately;

- you or a third party named by you, other than the carrier, have taken possession of the last partial shipment or the last item, provided you have ordered goods that are delivered in several partial shipments or pieces.

To exercise your right of withdrawal, you must inform us (Brüggemann Medical Research GmbH, Schmalenbachstraße 22, 12057 Berlin, phone: +49 30 22 01 239 00, fax: +49 30 22 01 239 01, email: info@medicollagen.de) by means of a clear statement (e.g., a letter sent by post, fax, or email) of your decision to withdraw from this contract. You may use the enclosed model withdrawal form, although this is not obligatory.

To meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired.

Effects of withdrawal

If you withdraw from this contract, we will reimburse all payments we have received from you, including delivery costs (with the exception of additional costs resulting from your choice of a delivery method other than the least expensive standard delivery offered by us), without undue delay and no later than 14 days from the day on which we receive notice of your withdrawal from this contract. For this repayment, we will use the same means of payment that you used for the original transaction, unless expressly agreed otherwise with you; in no event will you be charged any fees as a result of this repayment.

We may refuse repayment until we have received the goods back or until you have provided proof that you have returned the goods, whichever is earlier.

You must return or hand over the goods to us without undue delay and in any event no later than 14 days from the day on which you notify us of the withdrawal from this contract. The deadline is met if you send the goods before the period of 14 days has expired.

If you withdraw from this contract, you will bear the direct costs of returning the goods. These amount to a flat rate of €4.99, which you must bear. This amount will either be offset directly against the refund amount or invoiced separately. Please note that this rule applies regardless of whether the goods are returned by mail or via another shipping service provider.

You will only be liable for any diminished value of the goods resulting from handling other than what is necessary to establish the nature, characteristics, and functioning of the goods.

Grounds for exclusion or expiry

The right of withdrawal does not apply to contracts

- for the supply of goods that are not prefabricated and for the manufacture of which an individual choice or decision by the consumer is decisive, or which are clearly tailored to the personal needs of the consumer;
- for the supply of goods that are liable to deteriorate rapidly or whose expiry date would be quickly exceeded;
- for the supply of alcoholic beverages, the price of which was agreed at the time of conclusion of the contract, but which can only be delivered at the earliest 30 days after conclusion of the contract and whose current value depends on fluctuations in the market over which the trader has no control;
- for the supply of newspapers, periodicals, or magazines, with the exception of subscription contracts.

The right of withdrawal expires early in the case of contracts

- for the supply of sealed goods that are not suitable for return for reasons of health protection or hygiene, if their seal has been removed after delivery;
- for the supply of goods which, after delivery, have, according to their nature, been inseparably mixed with other goods;
- for the supply of sound or video recordings or computer software in a sealed package, if the seal has been removed after delivery.

Right of Withdrawal and Promotion Terms

1. Scope of the promotion: Discounts, vouchers, gifts, or other benefits granted as part of promotions (hereinafter "promotional goods") are subject to fulfillment of certain conditions specified in the respective promotional offer.
2. Minimum order value and qualifications: Promotions only apply if the specified minimum order value or other specific requirements set out for the promotion are fully met. Should a return cause the minimum order value to subsequently fall below the required threshold, or if other promotional conditions are no longer met, the customer forfeits the right to the benefits granted.
3. Return of promotional goods: If a return reduces the value of the order such that the original promotional conditions are no longer met, the customer is obligated to also return all gifts and promotional goods received as part of the promotion. If the promotional goods are not returned, their equivalent value will be invoiced to the customer or deducted from the refund amount.
4. Offsetting in the case of incomplete returns: Should the customer fail to return the promotional goods despite the promotional conditions no longer being met, we reserve the right to either invoice the customer for the value of the promotional goods not returned, or to reduce the refund amount accordingly. The refund amount will only be paid out after full receipt of the returned items and a renewed review of the promotional conditions.
5. Exceptions: If the return is due to a defect, the customer remains entitled to keep the promotional goods, provided they agree to a replacement delivery.

Model Withdrawal Form

(If you want to withdraw from the contract, please complete this form and return it to us.)

- To Brüggemann Medical Research GmbH, Schmalenbachstraße 22, 12057 Berlin, fax number: +49 30 22 01 239 01, email address: info@medicollagen.de:

- I/We (*) hereby give notice that I/we (*) withdraw from my/our (*) contract of sale of the following goods (*)/
  for the provision of the following service (*)

- Ordered on (*)/ received on (*)

- Name of consumer(s)
- Address of consumer(s)
- Signature of consumer(s) (only for notification on paper)
- Date

(*) Delete as appropriate.